Frequently Asked Questions
Everything you need to know before visiting Flawless Medical Aesthetics or exploring our skincare collections.
Whether you're booking your first consultation or exploring our skincare range, we've answered some of the questions we hear most often.
Do I need a consultation before treatment?
Yes. Every treatment begins with a personalised consultation where we'll discuss your concerns, assess your skin and create a treatment plan tailored to your goals. Every recommendation is based on what's appropriate for you and your individual needs.
How do I know which skincare products are right for me?
If you're unsure where to begin, start with our Flawless Foundations or explore one of our Skin Journeys. If you'd like personalised advice, book a skincare consultation and we'll recommend a routine tailored specifically to your skin.
Do you offer personalised skincare plans?
Absolutely. Every client receives a personalised skincare plan based on their skin concerns, lifestyle and long-term goals. We believe healthy skin starts with the right routine, not simply more products.
. Flawless Medical Aesthetics provides consultations and treatments in both Rockhampton and Gladstone. Appointment availability may vary between locations.
Do you ship skincare Australia-wide?
Yes. We ship our skincare products throughout Australia, with orders carefully packaged and dispatched as quickly as possible.
Which skincare brands do you stock?
We proudly stock Aspect Dr and Airyday—two premium Australian brands chosen for their evidence-based formulations and ability to complement professional skin treatments.
How long will it take to receive my order?
Orders are generally dispatched within 1–2 business days. Delivery times vary depending on your location and Australia Post delivery schedules.
Can I purchase skincare without being an existing client?
Yes. Our online store is available to everyone. If you're unsure which products are right for your skin, we recommend beginning with our Flawless Foundations or booking a consultation for personalised advice.
Do you offer Afterpay?
Yes. Afterpay is available on eligible purchases, making it easier to invest in your skincare routine over time.
How can I contact Flawless Medical Aesthetics?
You can contact us via our website, social media, or by booking online. We're always happy to answer questions and help you choose the right path for your skin.
Still have a question?
If you can't find the answer you're looking for, we'd love to help. Get in touch or book a consultation and we'll guide you towards the right solution for your skin.
